Shipping and Delivery Policy

We deliver to all addresses in Singapore.

We do not ship overseas at the moment. Need an overseas order? Contact us first. We will tell you if we can help.

Most of our products are made to order. So your wait has two parts:

• Production time. This is the time we need to make your custom items.
• Delivery time. This is the time the driver needs to bring the items to you.

Production time depends on the product, quantity, artwork and printing method. We start production after you approve your mockup and we confirm your order.

We will tell you the ready date before production starts. You will see it in your quotation or order confirmation.

Some products can be ready very fast. For example, some Tyvek wristband orders can be ready on the same day. This depends on your artwork and our schedule.

Do you have a fixed event date? Tell us the date when you order.

On our product pages, you can pick a "Ready By" option. A faster option may cost more. You will see the extra cost at checkout before you pay.

We always try our best to meet your date. For large or complex jobs, please order early.

You can choose how to get your order at checkout. We offer five options.

For online orders, you will see the delivery fee at checkout before you pay. For quotation orders, we show the delivery fee in your quotation.

Some options may not suit every order. For example, a large order may not fit on a bike. If your choice does not suit your order, we will contact you before we send it.

You can collect your order from our office for free.

Please wait for our "ready for collection" message before you come. Please bring your order number.

Please check your address and phone number before you pay. The driver may call you on the delivery day.

Is the address wrong or not complete? Is nobody there to receive the parcel? Then the driver may not be able to deliver. A second delivery may cost an extra fee.

Want to change your address? Contact us before we send out your order.

When we send out your order, we will share the delivery details with you.

• Shopee Express: We send you a tracking number.
• Bike, Car and Lalamove: We tell you when the rider or driver is on the way.

You can also contact us for an update at any time.

Most orders arrive on time. But delays can still happen. Common causes are bad weather, heavy traffic or driver issues.

If we expect a delay, we will tell you as soon as we can.

Please check your order as soon as you receive it.

Is something damaged, missing or wrong? Contact us within 5 days of receiving your order. Please send us:

• Your order number
• Clear photos or videos of the problem
• A short note on what went wrong

We will check your case and reply with the next step. You can read more in our Refund and Return Policy.

Have a question about your delivery? We are happy to help.